1. Introduction
1.1. This return and refund policy (“Policy”) applies to use of the website
www.adtiart.com including any web-pages thereof, mobile-optimized version of the
website and other media formats (hereinafter referred to as “Platform”) owned by
Adti International LLP, a limited liability partnership organized under the laws of
India, and/or its affiliates under the name and style of “ADTi ART” (hereinafter
“Company”, “we”, “us” or “our”).
1.2. Please also read Terms of Use (“Terms”) and other policies as set out on the Platform
before proceeding to place an order. By placing a purchase order, it shall be deemed
that you have read the Terms and other policies including this Policy and the same are
acceptable and binding upon you.
1.3. This Policy sets out the terms and conditions of placing a purchase order through the
Platform, on fulfilment of which the Company may permit you to either (i) return the
products; (ii) exchange them for other products; and/or (iii) seek refund for eligible
returns.
1.4. By placing a purchase order for a product on the Platform, you agree that you are
accessing the product(s) available on this Platform and transacting at your sole risk
and are using your best and prudent judgment before entering into any transaction
with the Company through this Platform.
1.5. Before placing an order on the Platform, you are requested to carefully read the
description of product(s), product specific conditions, the Terms and Company’s
policies published on the Platform.
2. Invitation of offer and Acceptance of Offer
2.1. All products and information displayed on Platform are the Company’s invitation to
offer and not an offer. Your order for purchase of any products constitutes your offer
which shall be subject to Terms and the terms of this Policy and the Company
reserves the right to accept or reject your offer in part or in full.
2.2. Acceptance of your order for purchase by the Company will take place upon dispatch
of the product(s) ordered. For avoidance of doubt, no act or omission by the Company
prior to the actual dispatch of the product(s) ordered will constitute acceptance of
your offer.
2.3. Dispatch of all the product(s) ordered, may or may not happen at the same time, in
such a scenario that portion of the order which has been dispatched will be deemed to
have been accepted by the Company and the balance would continue to be an offer to
the Company and the Company reserves the right to accept or reject such balance
order.
2.4. We may also require additional verifications or information before accepting any
order. If you have provided us with your contact details such as mobile number, phone
number or e-mail address, we will call you or send you an e-mail or use any other
mode of communication for obtaining additional information from you to accept your
order.
2.5. The Company may either call you or send an e-mail or through any other mode of
communication notify you, as soon as possible, the (i) receipt of your order; or (ii)
confirm dispatch of product(s) and acceptance of your order. You can track the
package through the ‘Order Tracking’ facility available on the Platform.
2.6. With respect to product(s) sold on the Platform, we receive payment from you before
your order has been shipped. If, for any reason, we are unable to deliver you the
product(s), as per your order, we will inform you about the same and even refund the
value of the product(s) not available or incapable of delivery.
2.7. In case where the product(s) are sold on the Platform but payment terms are ‘Cash on
Delivery’ if, for any reason, we are unable to deliver you the product(s), then, we will
only inform you about its inability to accept your offer.
2.8. The Company processes one shipping address per order. Therefore, if you would like
to order several items and have these items shipped to different people, the Company
will treat each shipping address as separate orders.
2.9. Any coupon code can only be used once by a user. Coupon code will not be valid on
discounted products. Coupon codes cannot be clubbed with existing offers, wallet or
discounts.
3. Disclaimer
3.1. The Company hereby disclaims any guarantees of exactness as to the finish or appearance of the product/merchandise as ordered by you.
3.2. The Company has taken all steps to ensure that the colour, size, shapes, design and
other features of the products/merchandise that are displayed on our Platform are
accurately reproduced so as to resemble the actual product. However, the graphical
display i.e. visuals of the products/merchandise would be dependent upon the
configuration of your computer resource. The Company does not guarantee that the
colour of products/merchandise displayed on the Platform in your computer resource
accurately represents the actual product/merchandise. There is also a possibility that
the quality of any products purchased or obtained by you through the Platform may
not meet your expectations.
3.3. The Company expressly disclaim any warranties or representations (express or
implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or
legality of the products listed or displayed or transacted or the content (including
product information and/or specifications) on the Platform.
3.4. While we have taken precautions to avoid inaccuracies in content; this Platform, all
content, information, software, products, audio or video and related graphics are
provided as is, without warranty of any kind. The Company is not obligated to
provide any physical preview of the object either before or after the sale.
4. Returns & Refunds
4.1. The Company is not liable to compensate you if the quality of any
products/merchandise purchased by you through the Platform does not meet your
expectations. At the most, the Company may allow you to return the product in
exchange of another product or seek a refund for an eligible returned product, as per
the terms prescribed under this clause.
4.2. The Company has a simple and hassle-free return, cancellation and/or exchange
policy for certain products purchased from the Platform, provided the following
conditions are fulfilled:
4.2.1. Any request for cancellation must be placed by you within 2 (two) hours of
placing an order from the Platform. No cancellation requests placed beyond
this period would be entertained.
4.2.2. Orders that have already been shipped cannot be cancelled.
4.2.3. Any request for a refund or exchange shall only be accepted if you have
received products that are damaged or defective or if you have received the
wrong product.
4.2.4. Any request for return/ exchange must be placed by you within 48 hours of
delivery by Us. No requests placed beyond this period would be entertained.
However, made-to-order or customized styles are not returnable.
4.2.5. The product must be returned in its original condition along with the invoice,
all labels, tags, authenticity cards, dust bags, designer boxes, freebies, if any
and other packaging intact sold as a part of the product.
4.2.6. Any product sought to be returned or exchanged, should be unworn, unused or
packed. Products that are found to be worn, used, damaged or soiled will not
be accepted for return or exchange.
4.2.7. Notwithstanding anything contained herein to the contrary any product listed
as non-refundable or non-returnable in the Platform shall not be eligible for
any refund or exchange.
4.3. Products returned under this Policy will be subject to quality testing/inspection.
Products that are damaged, soiled or returned without their original labels may not be
accepted and may be sent back to you.
4.4. In the event that the product to be returned satisfies the refund criteria as mentioned in
Clause 4.2, you will be entitled to a refund of the consideration for such product
which will be credited to your original account/mode of payment.
4.5. In the event that the product to be returned does not satisfy refund criteria as stated in
the clause 4.2 above, the Company shall not be liable to accept any such request for
cancellation or return or exchanges or issue any refunds.
4.6. Notwithstanding anything contained in this Policy, the Company reserves a right to
reject any request for return and/or exchange of any products without giving any
reasons for the same. In such cases, products will be sent back to the customer at the
original shipping address.
4.7. All decisions, in relation to the cancellation/refund/return/replacement requests, made
by us shall be final and binding. You agree not to challenge such decisions in any
manner whatsoever.
4.8. There will be no refunds for orders to which any kind of discounts were applied. For
the purposes of these terms, “discount” includes a sale (including EOSS),
discount/offer code or coupon.
4.9. Unreasonable and unlawful requests in addition to return or exchange, over and above
the entitled refund, will be treated as loss to the Company and the Company reserves
the right to cancel orders or block accounts of such customers without any prior
notice.
4.10. As practice, the Company returns money into the same bank account/debit card/credit
card account from where it received the payment. However, in exceptional cases, the
Company may in its discretion and subject to certain conditions entertain your request
to for transfer/refund money into any other credit card/debit card/bank account as
applicable.
4.11. Company shall not responsible for the return shipping costs of the items.
4.12. Customers are required to ensure that all return packages are sent using a trackable
and insured service.
4.13. Company shall not be liable for items damaged or lost during the return transit.
4.14. For items being returned from outside India, it is imperative to clearly mark the
package as RETURNED GOODS to prevent any potential customs charges. We explicitly state that we are not accountable for any charges including customs charges
incurred during the return process.
4.15. Please note that refunds and exchanges may take up to 30 days to process.
5. Pricing
5.1. The Company will endeavour to provide you with the best prices possible on products
and/or merchandise. However, the Company does not guarantee that the price will be
the lowest in the territory from where you are placing the purchase order. The prices
mentioned on the Platform are not subject to comparison with the same or similar
product(s)/merchandise(s) available through any other online or offline sale.
5.2. The pricing is subject to the Company’s internal pricing policy and the prices shall be
determined only at the sole discretion of the Company. Thus, the prices are subject to
change at any time, without any notifications. Further, the prices and availability of
product(s)/merchandise(s) are liable to change without any prior notice from the
Company.
5.3. All references to ‘Rupee/INR’ on the Platform refer to Indian currency. Unless
otherwise mentioned, the price displayed on the Platform for any product(s) in INR
represents the full price of the product(s) to be shipped in India.
5.4. Unless otherwise mentioned, the price displayed on the Platform for any product(s) in
foreign currency represents only the price of the product(s) to be shipped outside
India and excludes charges towards foreign shipping cost, any custom fees, import
duties, taxes and levies which would be extra. It may be noted that in the case of
international sale, the Company cannot provide the quantum of any custom fees,
import duties, taxes and levies. Further, also take note that the actual amount to be
paid by you as an international purchaser will be the equivalent amount in the
currency of your credit card/debit card, as per the currency conversions done by your
bank/credit card/debit card provider on the date of billing.
5.5. For domestic deliveries, i.e., delivery of products within India, all taxes and duties are
included in the price of the product set out on the Platform.
5.6. For international deliveries, i.e., delivery of product outside India, is undertaken on a
DDU (Delivery Duty Unpaid) basis, which means product prices displayed are
exclusive of all import duties, custom fees and local taxes. As the recipient of the
product, you are liable for all import duties, customs fees, local taxes levied by the
country. Payment of these taxes or duties is necessary for delivery of product(s). We
are unable to advise what amount this would be as duties vary from country to
country.